Brief History of 1st Stage

First Stage. History of my complaint so far: 23.01.2012

5.10.11

1] Complaint made via BBC Complaints webform including a link to a web page where the 24 page complaint was posted PLUS cc to ecu@bbc.co.uk

as my complaint runs to 24 pages A4 with links to additional complaints originally made about the 2007 911 Conspiracy File on which the 2011 follow-up was based. I affixed my covering letter and 24 page complaint as attachments to my mail to ecu@bbc.co.uk.

6.10.11

2] I sent my covering letter and 24 page complaint by recorded delivery to BBC Complaints PO Box 1922, post code DL3 OUR. My concern was that BBC staff may not collated the two separate e-mails as detailed above.

11.10.11

3] Received response from Stuart Webb.

Reference CAS-1030361-Q0SWH0

The numb of Mr Webb's response was acknowledgement of the link I sent for the detailed complaint on an external blog: " link to an external blog"

 http://bbc911confile.blogspot.com/2008/06/ten-years-on_30.html

However for reason not communicated, Mr Webb did not access my detailed complaints.

11.10.11

4] Responded to Mr Webb via BBC webform with first part of my 24 page complaint. I asked for confirmation that this had been received before completing the transmission of my complaint. I received no confirmation.

28.10.11

5] I sent hard copy reminder to BBC Complaints PO Box 1922, post code DL3 OUR plus e-mail reminder via BBC webform addressed to Mr Webb

22.11.11

6] I sent another reminder by recorded delivery to BBC Complaints PO Box 1922, post code DL3 OUR plus e-mail reminder via BBC webform addressed to Mr Webb

30.11.11

7] Received response to my reminders from Alison Wilson who had not read or accessed my correspondence to BBC Complaints/Stuart Webb as she was manager of the 2nd Stage Complaints procedure.

Reference CAS-1073766-ZZ7NXH was quoted to my complaint which is registered on the BBC Complaints Database.

28.12.12

8] Sent hard copy 24 page complaint to W1W 5QZ

1.12.11

9] Covering letter with History of complaint and 24 page complaint sent by recorded delivery to BBC Complaints PO Box 1922, post code DL3 OUR. This was in response to the info in the letter at [7] above.

20.12.11

10] Phoned Audience Services. Spoke with Debbie, ref CAS 1205803 Debbie said she would notify the relevant members of the BBC Complaints team.

29.12.11

11] Letter to BBC Complaints requesting a response to previous mail.

19.01.12

11] Official rejection of complaint. Joseph O'Brian refers me to:

Editorial Complaints Unit

Room 5170

White City

201 Wood Lane

London W12 7TS

20 day time limit.

23.01.12

12] Posted 24 page complaint by recorded delivery to Editorial Complaints Unit, also sent to ecu@bbc.co.uk as attachment.